S01E01 · Trouble in Hell
Jan 27, 2015
Sammy's call with a woman in distress (America Ferrera) ends abruptly after his coworker Janice accidentally unplugs his phone. Sammy and Janice have a special connection - even if they are too afraid to acknowledge it. At the call center's morning meeting, Walter derides his employees for averaging only two calls per day. In an effort to improve their numbers, Walter sends Sammy and Janice into town to "create some emergencies." On their way out, the two would-be agitators get stuck in the elevator.